Please review the current policies and procedures of Harrington Limousine Service.
Our Contact Information:
Dispatch Assistance: If you require assistance locating your chauffeur, please immediately contact our dispatch team:
Local: 732.549.5500
Toll-Free: 800.458.5466
WAIT TIME POLICY:
Non-Airport Pickups: A 15-minute grace period is permitted. After this grace period, wait time charges will apply, billed in 30-minute increments based on the reserved vehicle’s hourly rate.
Commercial Airline Arrivals: A 45-minute grace period is permitted following confirmed landing time. After this grace period, wait time charges will apply, billed in 30-minute increments based on the reserved vehicle’s hourly rate.
CANCELLATION & CHANGE POLICY:
Sedans and SUVs: Changes or cancellations must be made at least four (4) hours prior to the scheduled pickup. Cancellations within four (4) hours will incur full fare charges.
Specialty Vehicles (Stretch Limousines, Vans, 14-passenger Minibuses): Require a minimum of seventy-two (72) hours’ notice for cancellations or changes.
Vehicles with Seating Capacity of 15 or More: Require fourteen (14) days advance notice for cancellations or changes.
Outside Tri-State Area Trips: A minimum of seventy-two (72) hours’ notice for cancellations or changes. applies, in addition to all other applicable vehicle policies.
RATE ESTIMATES:
The quoted rate at booking is an initial estimate only. Final charges may differ due to additional road tolls, parking fees, wait time charges, additional stops, holiday or early-hour surcharges, and any extra services requested during your trip.
Gratuity: A suggested gratuity has been included for your convenience. Additional gratuities in cash are welcome, but will not adjust the invoiced gratuity amount. You have full discretion to modify or eliminate this gratuity immediately following your trip. All gratuities are directly passed to your chauffeur.
Late Night & Holiday Surcharge: Reservations scheduled between 12:00 AM (midnight) and 5:59 AM and/or on holidays will incur an additional surcharge.
CREDIT/DEBIT CARD POLICY:
Harrington Limousine Service reserves the right to place an authorization hold on your provided credit or debit card at booking for the estimated trip charges.
We may ask for a copy of the front and back of the credit card and driver’s license being used for any trip.
Please note that this authorization hold may overlap with the actual transaction, depending on your financial institution. HLS is not responsible for any resulting banking fees or charges.
Receipts are not provided in-vehicle; a detailed ride receipt with final charges will be emailed following your trip.
VEHICLE AVAILABILITY DISCLAIMER:
If the reserved vehicle becomes unavailable due to mechanical issues or conditions beyond our control, Harrington Limousine Service reserves the right to provide a suitable replacement vehicle. This change will not entitle customers to any offset, discount, or price adjustment.
VEHICLE USE & CONSUMABLES:
Smoking of any substance is strictly prohibited to maintain the safety of the chauffeur, the vehicle cleanliness and ensure comfort for subsequent passengers. Please respect the chauffeur and the vehicle environment.
CHILD PASSENGER SAFETY:
New Jersey law requires children under 8 years old and shorter than 57 inches (4’9″) to use a suitable child passenger restraint system.
Parents or guardians are required to provide, install, and properly secure the child seat. Chauffeurs are neither authorized nor certified to install or secure child seats.
ADDITIONAL NOTES:
All rates, terms, and conditions are subject to change without prior notice.
We are not responsible for any delays getting to your destination due to traffic or a late departure not caused by our chauffeur or the company.