Terms of Use

Terms:
Your access to and use of the A. Harrington Limousine Service (HLS) Website and/or placing a reservation (regardless by who and/or how reservation is reserved), is subject to the following “TERMS AND CONDITIONS”. By accessing and browsing the HLS Website, you accept without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and HLS are superseded and of no force or effect.

Cancellation/Changes Policy:
Any cancellations or changes for the New Jersey & New York area must be received at least TWO (2) hours prior to the scheduled pick-up time of the reservation. Reservations cancelled under the TWO (2) hour period will be charged the full standard fare. Hourly reservations cancelled under the TWO (2) hour period will be charged the THREE (3) hour minimum.

*For reservations out of the New Jersey / New York Metropolitan area require FOUR (4) hours advance notice.

Departing Flights:
HLS is not responsible for cancelled departing flights. If HLS is scheduled to drop off a traveler at the airport and their flight is cancelled, the full standard fare will be charged as per the cancellation/changes policy listed above.

No-Show Policy:
A no-show fee equal to the standard fare with tolls, parking, and applicable waiting time is charged when the traveler fails to appear or leaves the designated pick-up location. If you experience difficulty locating your chauffeur, please call 732.549.5500 or 800.458.5466 for assistance. We advise you not to leave the pick-up location without contacting HLS.

Flight Cancellations/Changes:
Traveler is to contact HLS if their arriving flight is cancelled or changed. If the flight is cancelled, HLS attempts to contact the traveler. However, it is still the traveler’s responsibility to contact HLS with the new flight information. Until such time, the reservation is placed on hold until the traveler makes contact with HLS.

Rate Estimate:
The rate presented to you prior to your trip is an initial estimate of the cost of service as reserved. Estimate includes gratuity, STC (surface transportation charge), ACCT service charge (fuel surcharge), and when applicable TAX (NJ Sales Tax). Tolls, parking, wait time, extra stops, or additional services may change your rate.

Payment:
HLS accepts American Express, Discover, MasterCard, Visa, cash, and personal checks as a method of payment unless other billing arrangements are made. HLS requires credit card information in order to guarantee your reservation. HLS authorizes the credit card information provided at time of booking to validate the information for security reasons and to confirm sufficient funds to cover cost of services as reserved. Please let your agent know during booking if a debit card is being used as it will appear instantly as a purchase as opposed to an authorization.

Child Safety Seats:
New Jersey law requires children under 8 years of age and weigh less than 80 pounds must be in a Child Safety/Booster Seat. Children ages 8-18 must be properly secured in a seat belt. Children ages 12 and under must ride in the back of the vehicle. HLS can hold the child safety seat/booster seat until traveler’s return upon request.

Cell Phone Usage:
Traveler is allowed to use the chauffeur’s cell phone for a fee of $2 per minute, which is added to the final bill.

Off-Hour Surcharge:
Reservations between the hours of 12 Midnight and 5:59 AM, there is an additional $10 charge which represents an additional chauffeur tip.

*For reservations out of the New Jersey / New York Metropolitan area is a $15 fee.

Holiday Surcharge:
Reservations on the following holidays are subject to a $20 holiday surcharge representing an additional chauffeur trip. ( • New Year’s Eve • New Year’s Day • Easter • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Eve • Christmas Day )

*For reservations out of the New Jersey / New York Metropolitan area is a $25 fee.

Waiting Time Policy:
Waiting time is a charge added to the standard fare if the traveler is late getting into the vehicle. The traveler has a grace period depending on where they are scheduled to be picked up from. Waiting time is charged in ½ hour increments based on vehicle’s hourly rate.

• Non-Airport Reservations: The traveler has a 15-minute grace period starting from the scheduled pick-up time until HLS has the traveler in the vehicle.

• Airport Reservations: HLS monitors all commercial airline arrivals. The traveler has a grace period of ONE (1) hour from the final arrival time until HLS has the traveler is in the vehicle.

• Pier Reservations: HLS does NOT monitor ship arrivals. The traveler has a grace period of ONE (1) hour from the scheduled pick-up time until HLS has the traveler in the vehicle.

Hourly Services (Wait & Return):
A Wait & Return is charge by the hour from the scheduled pick-up time to the time the vehicle drops off at the final destination. After THREE (3) hour minimum, additional time is charged in ONE (1) hour increments. Locations exceeding 40 minutes from HLS facility may incur travel time.

*For reservations out of the New Jersey / New York Metropolitan area TRAVEL TIME may apply based on distance from the chosen affiliate’s facility and policy.

Extra Stop(s):
Are additional and may be charged by the amount of time at the stop in conjunction with how far off route this stop takes the chauffeur.

Important Note:
HLS shall not be liable for circumstances beyond its control such as weather, road conditions and breakdowns.

Lost or Misplace Items:
HLS assumes no responsibility for lost or damage baggage, personal belongings or items left in the vehicle.

Damages:
The traveler accepts full responsibility for any damages based on his or her act and authorizes HLS to charge for any expenses regardless of any prior understanding or agreement.

Confirmations:
HLS sends email/fax confirmation receipt(s) for each new reservation to the traveler and/or caller within minutes of booking. Always review your reservation confirmation for accuracy. Reservation pick-up time is shown in “Military Time”. At the bottom of the each reservation includes a summary of the “Terms & Conditions” and “Pick-Up Instructions” which reflect the type of trip. HLS calls the day prior to the trip to confirm reservation details. If for any reason you do not receive a call from HLS by 5 PM please contact the HLS office to confirm.